Frequently Asked Questions
Everything you need to know about bringing Tokyo's finest stationery to your desk.
Do you ship internationally from Japan?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How long will it take for my order to arrive?
Standard international shipping typically takes 7-14 business days, while express options via DHL or EMS usually arrive within 3-5 business days.
Are the products authentic Japanese brands?
Absolutely. We source all our pens, paper, and accessories directly from authorized distributors and boutique makers in Japan to ensure 100% authenticity.
What is your return policy for delicate items?
We accept returns within 30 days of delivery. Items must be in their original packaging and unused. Please note that fountain pen ink and limited edition sets have specific return conditions.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the item price and are the responsibility of the recipient. Please check your local customs office for specific rates.
Can I track my stationery haul?
Yes! Once your order is dispatched from our Shibuya warehouse, you will receive a confirmation email containing a tracking number and a link to follow its journey.